What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

Love Promise University Sales Consultants of the Month

Awarded to individuals on our sales staff who are committed to HEART (Honesty, Empathy, Appreciation, Respect, Trust) with their customers and teammates.

February 2023:
KIANA VILAYSANE

Congratulations to Kiana who is the Bertera Subaru of Hartford "Love Promise University Sales Consultant of the Month" for exemplifying the best in customer experience. Kiana shows true "HEART" for her customers and colleagues: Honesty, Empathy, Appreciation, Respect and Trust. Kiana consistently receives 5 star reviews from her customers with comments like: Kiana helped me find my car and she was amazing!! She was so kind, helpful, and funny and made the process very enjoyable and I feel confident in the car I bought. She's awesome!!!

Kiana has been a member of the sales team at Bertera Subaru of Hartford for more than 2 years now and has continually shown her dedication to her customers which is why she has so many customers bringing their friends, family and colleagues to her specifically to assist them with their car buying needs. She will often go above and beyond expectations and give of her own time to assist customers because she truly cares.

Kiana brings a long and successful history in business and sales which contributes to her success here at Bertera. Originally from Laos, Kiana has called Connecticut home since she was 10. In addition to enjoying cooking for friends and family, Kiana has four dogs that she loves to spend time with. Kiana is the proud owner of a 2021 Subaru Outback Touring XT.

At Bertera Subaru Outlet in Hartford, the Subaru Love Promise University highlights our unwavering commitment to excellence in customer service. Celebrating individuals like Kiana Vilaysane, who embody HEART (Honesty, Empathy, Appreciation, Respect, Trust), we're proud to foster an environment where trust and respect are paramount. Kiana's approach, marked by empathy and dedication, resonates with customers, earning her consistent 5-star reviews. This initiative reflects our core values and commitment to making a positive impact in the community. Bertera Subaru's focus on customer satisfaction and ethical service sets us apart, ensuring every interaction is a testament to the Subaru Love Promise.