I want to let you know how helpful, friendly and honest Neomi was in our search for a new Subaru lmpreza. Within minutes of contacting her for a specific lease quote on the internet, she got back to me with very competitive numbers, as well as a very open analysis of the various lease factors that I had requested. We had several phone conversations and, although we ended up buying out our old WRX lease rather than getting a new car, I would clearly put Bertera at the top of my shopping list next time. Please let her know that her efforts are truly appreciated by your customers!

Dave Carlson - Farmington, CT

My husband and I recently purchased a 2020 Outback and found the technology to be frustrating as it is very complicated and not something one can master after one or two quick, too quick, reviews by the salesman. That being said, we had a problem after several months relating to the radio, took it to your dealership and were told they would replace a part even though they got the radio to work. I did not have them replace the part when they contacted me because everything seemed to be working. In March, the radio appeared to be malfunctioning again and I contacted the repair department saying I needed the new part to be installed. They said they would contact me when the part came in. On Friday, July 10th we were out shopping when suddenly nothing seemed to be working relating to the radio and the app screen. When we came home I called maintenance again looking for a fight. Tom Holigan answered the phone and he listened to my complaints and frustrations with such understanding that I could not stay angry. I made an appointment for 7 a.m. on Monday, met with Tom and repeated much of what I said to him on the phone. Tom's ability to make me feel "listened to" was heartwarming. It became apparent to'him and me that I needed a much better understanding of this car's technology in order to go forward. He said he would have someone give me a call so I could set up a time to meet. Two hours later Katelyn Grimshaw called and we met the following day.

Katelyn very patiently went through everything on the apps panel. She is an excellent listener and was able to explain things to me so that I understood them. In addition, she went through all of the components of each app (on/offs, etc.), reviewed them and changed some of them to meet our needs. Lastly, she gave me her telephone number so that I could contact her when, or if, I needed a review. Bertera Subaru is very fortunate to have two such competent employees, who can skillfully deal with frustrated angry customers and send them on their way feeling relaxed and satisfied. You should give them both a raise!

Mr. & Mrs. George O'Brien - Marlborough, CT