I want to let you know how helpful, friendly and honest Neomi was in our search for a new Subaru lmpreza. Within minutes of contacting her for a specific lease quote on the internet, she got back to me with very competitive numbers, as well as a very open analysis of the various lease factors that I had requested. We had several phone conversations and, although we ended up buying out our old WRX lease rather than getting a new car, I would clearly put Bertera at the top of my shopping list next time. Please let her know that her efforts are truly appreciated by your customers!

Dave Carlson - Farmington, CT
My husband and I recently purchased a 2020 Outback and found the technology to be frustrating as it is very complicated and not something one can master after one or two quick, too quick, reviews by the salesman. That being said, we had a problem after several months relating to the radio, took it to your dealership and were told they would replace a part even though they got the radio to work. I did not have them replace the part when they contacted me because everything seemed to be working. In March, the radio appeared to be malfunctioning again and I contacted the repair department saying I needed the new part to be installed. They said they would contact me when the part came in. On Friday, July 10th we were out shopping when suddenly nothing seemed to be working relating to the radio and the app screen. When we came home I called maintenance again looking for a fight. Tom Holigan answered the phone and he listened to my complaints and frustrations with such understanding that I could not stay angry. I made an appointment for 7 a.m. on Monday, met with Tom and repeated much of what I said to him on the phone. Tom's ability to make me feel "listened to" was heartwarming. It became apparent to'him and me that I needed a much better understanding of this car's technology in order to go forward. He said he would have someone give me a call so I could set up a time to meet. Two hours later Katelyn Grimshaw called and we met the following day.

Katelyn very patiently went through everything on the apps panel. She is an excellent listener and was able to explain things to me so that I understood them. In addition, she went through all of the components of each app (on/offs, etc.), reviewed them and changed some of them to meet our needs. Lastly, she gave me her telephone number so that I could contact her when, or if, I needed a review. Bertera Subaru is very fortunate to have two such competent employees, who can skillfully deal with frustrated angry customers and send them on their way feeling relaxed and satisfied. You should give them both a raise!

Mr. & Mrs. George O'Brien - Marlborough, CT
My husband and I went to several dealerships over the weekend to test drive cars and we found Bertera Subaru to have the most rigorous enhanced safety measures for COVID protection. Everyone was wearing face masks, practicing social distancing, hand sanitizers were on every table, and the car we test drove was thoroughly sanitized before we got in. Issa made us feel comfortable and safe in our car buying experience, which was very important to us!
Monica Dale
The customer service is amazing. The sales representative is very engaged with the customer. Answers all questions you have about anything. They made purchasing my first car experience amazing and smooth. If I could I would give this review 10 stars.
Jonathan Urrutia
My fiancé had such a great experience getting his car that we came back to get my first car! Great team here!
Hannah Washburn
Everyone at Bertera is so incredibly nice. They did everything possible to make our experience positive. They are also really good about making sure everything is clean and keeping a safe distance between customers. I would be happy to give them my business again!
Amanda Winters
I recently purchased a 2020 Forester from Bertera. My salesperson was Cassidy Vaughn. He was very knowledgeable about the vehicle and gave me a great deal. I was in and out in a few hours with the car I had hoped to get. I would recommend Bertera and Cassidy.
jdauch
It had been over 15 years since I had to embark on purchasing a car and after spending a month at other dealerships, Bertera was an instant connection of ease, fairness, and communication that made the process smooth. They are open to negotiation despite the limited inventory due to Covid 19. I also appreciated the sanitized process of test driving and ultimately purchasing. The guys were just fab!
Ann Marie
Everyone is very friendly and helpful. From the salespeople all the way up to the General Manager. They are doing everything they can to work with you and give you the best deal. That's my 2nd Subaru from Bertera Subaru in Hartford and i have and will tell all my friends about them!
BKHARLEY
Excellent sales service team, very quick response. Thank you Issa for helping me through the buying process. Very professional and helpful. 5 stars!
Kanittha Tongsri
I had an excellent experience at Bertera Subaru from working with my knowledgeable, friendly and attentive sales consultant Issa to completing the transaction with Chris the business manager. He was extremely helpful and made the transaction run smooth.
Luke64
This was the third Subaru I have purchase and the experience was better than any of the others! They did everything possible to get me in the car I wanted within my budget.
Donald Bidwell
I had the pleasure of working with a salesman by the name of O'Neal McDonald. Very kind and respectful salesman. He was VERY helpful which led me to buy a 2015 Subaru Outback. Every Subaru dealer need an O'Neal McDonald.
Natasha Franklin
Can't recommend enough, the staff went above and beyond to help me get the car when complications came up. Awesome people, awesome dealership.
Scott Gehman
Recently leased a 2020 Forester Sport from Bertera and have to say it was the best buying experience I have ever had thanks to our salesperson Cassidy Vaughn. Cassidy’s easy-going personality and his experience and knowledge of the Subaru product made it easy and fun buying our car. Have recommended Bertera and Cassidy to Family and Friends
Sue Govoni
Bought my WRX here 6 years ago and they have been providing outstanding service ever since. Would gladly refer anyone looking for a Subaru here!
Derek Chen
Amazing service, both sales and service department. Katelyn was amazing with my recent purchase. Smoothest purchase I have ever experienced.
Melinda Sperrazza Schoen