I came to Bertera Subaru, in Hartford CT., after a disturbing experience with another Subaru deals, in Middlebury, CT. who has increased the price of an ordered new Outback, after an executed sales contract two months prior.

I explained the previous sales experience to Mr. Chris Piteo, sales manager, at Bertera Subaru. Mr. Piteo couldn’t have been more sincere with his dealings with us. In fact, he handled all our concerns smoothly with full explanations. He understood our disappointment with the previous dealer, and we ordered out third Subaru from him. The automobile was delivered one week later with the color/options we had requested. My wife and I couldn’t have been more pleased with the process at Bertera Subaru, both in ordering the automobile, their presenting of the automobile, at delivery and with the follow up after the sale. Subaru should be proud to have a dealer like Bertera representing your product, as they represent the automobile like very well. It was a pleasure dealing with them.

William J. Wallace – Harwinton CT
My husband and I recently purchased a 2020 Outback and found the technology to be frustrating as it is very complicated and not something one can master after one or two quick, too quick, reviews by the salesman. That being said, we had a problem after several months relating to the radio, took it to your dealership and were told they would replace a part even though they got the radio to work. I did not have them replace the part when they contacted me because everything seemed to be working. In March, the radio appeared to be malfunctioning again and I contacted the repair department saying I needed the new part to be installed. They said they would contact me when the part came in. On Friday, July 10th we were out shopping when suddenly nothing seemed to be working relating to the radio and the app screen. When we came home I called maintenance again looking for a fight. Tom Holigan answered the phone and he listened to my complaints and frustrations with such understanding that I could not stay angry. I made an appointment for 7 a.m. on Monday, met with Tom and repeated much of what I said to him on the phone. Tom's ability to make me feel "listened to" was heartwarming. It became apparent to'him and me that I needed a much better understanding of this car's technology in order to go forward. He said he would have someone give me a call so I could set up a time to meet. Two hours later Katelyn Grimshaw called and we met the following day.

Katelyn very patiently went through everything on the apps panel. She is an excellent listener and was able to explain things to me so that I understood them. In addition, she went through all of the components of each app (on/offs, etc.), reviewed them and changed some of them to meet our needs. Lastly, she gave me her telephone number so that I could contact her when, or if, I needed a review. Bertera Subaru is very fortunate to have two such competent employees, who can skillfully deal with frustrated angry customers and send them on their way feeling relaxed and satisfied. You should give them both a raise!

Mr. & Mrs. George O'Brien - Marlborough, CT
I want to let you know how helpful, friendly and honest Neomi was in our search for a new Subaru lmpreza. Within minutes of contacting her for a specific lease quote on the internet, she got back to me with very competitive numbers, as well as a very open analysis of the various lease factors that I had requested. We had several phone conversations and, although we ended up buying out our old WRX lease rather than getting a new car, I would clearly put Bertera at the top of my shopping list next time. Please let her know that her efforts are truly appreciated by your customers!

Dave Carlson - Farmington, CT
Hi Katelyn, wanted to thank you so much for helping me with my 2nd lease with you. I love the new Crosstrek and feel like I am in the safest car there is. Thanks for your special care, I really feel like you look out for me. I see you’re such a hardworking girl and admire that. Stay strong and we’ll see you next oil change.

Tracy O'Brien - Stafford Springs, CT
Neal! The world is a better place because you’re in it. We are humbled and grateful. You’re the best, Thanks!

Ewa & Chris Olczak
Outstanding and exceptional … starting from the greeting at the door, to Gianni helping me find my dream car! He went WAY above and beyond for me - so much that when he told me I got the car, I burst into tears! And Sherry in finance. what a great person! So easy going and down to earth. Not once did I feel pressured into a decision. Bertera Subaru is now my official car dealership for life!
Pat S.
My husband and I went to several dealerships over the weekend to test drive cars and we found Bertera Subaru to have the most rigorous enhanced safety measures for COVID protection. Everyone was wearing face masks, practicing social distancing, hand sanitizers were on every table, and the car we test drove was thoroughly sanitized before we got in. Issa made us feel comfortable and safe in our car buying experience, which was very important to us!
Monica Dale
The customer service is amazing. The sales representative is very engaged with the customer. Answers all questions you have about anything. They made purchasing my first car experience amazing and smooth. If I could I would give this review 10 stars.
Jonathan Urrutia
My fiancé had such a great experience getting his car that we came back to get my first car! Great team here!
Hannah Washburn
Everyone at Bertera is so incredibly nice. They did everything possible to make our experience positive. They are also really good about making sure everything is clean and keeping a safe distance between customers. I would be happy to give them my business again!
Amanda Winters
I recently purchased a 2020 Forester from Bertera. My salesperson was Cassidy Vaughn. He was very knowledgeable about the vehicle and gave me a great deal. I was in and out in a few hours with the car I had hoped to get. I would recommend Bertera and Cassidy.
Friendly staff, attentive to returning calls. Derek was great, friendly, and personable. Let us take time to test drive and ask questions. Pam was terrific and personable. The buying process and deliver were super simple. Great attention to detail. Even got a free mug!
Raymond Jansak
Convenient location - very knowledgeable and attentive sales staff, large inventory on premise but can locate the color/model/accessories desired and the Finance department can cover all the options and plans to help you drive off the lot with your new Subaru!! From trade-in to final signatures, I am very satisfied and happy with my purchase and choice of Bertera as my dealership.
Steven Antoni
It had been over 15 years since I had to embark on purchasing a car and after spending a month at other dealerships, Bertera was an instant connection of ease, fairness, and communication that made the process smooth. They are open to negotiation despite the limited inventory due to Covid 19. I also appreciated the sanitized process of test driving and ultimately purchasing. The guys were just fab!
Ann Marie
Everyone is very friendly and helpful. From the salespeople all the way up to the General Manager. They are doing everything they can to work with you and give you the best deal. That's my 2nd Subaru from Bertera Subaru in Hartford and i have and will tell all my friends about them!
Excellent sales service team, very quick response. Thank you Issa for helping me through the buying process. Very professional and helpful. 5 stars!
Kanittha Tongsri
I had an excellent experience at Bertera Subaru from working with my knowledgeable, friendly and attentive sales consultant Issa to completing the transaction with Chris the business manager. He was extremely helpful and made the transaction run smooth.
This was the third Subaru I have purchase and the experience was better than any of the others! They did everything possible to get me in the car I wanted within my budget.
Donald Bidwell
I just purchased my first Subaru from Bertera Subaru. From the moment we stepped in the door our experience was nothing short of spectacular. Our sales person, Gianni Cardone, was polite, friendly, knowledgeable and well versed on all things Subaru. He, Sherry and all the staff at Bertera made this experience an amazing one! Looking forward to many years with my new Subaru Ascent! Thank you Bertera!
Susan Picking
I’m not a person that is easily swayed into buying anything, but I have to say this place has amazing staff. From the moment you walk in everyone is so pleasant, I didn’t get that sleazy salesman vibe. I absolutely love my cross-trek. Thank you, Bertera Subaru you have a customer, for life! Did I mention how much I LOVE my car!
Joslyn Joc
I had the pleasure of working with a salesman by the name of O'Neal McDonald. Very kind and respectful salesman. He was VERY helpful which led me to buy a 2015 Subaru Outback. Every Subaru dealer need an O'Neal McDonald.
Natasha Franklin
Can't recommend enough, the staff went above and beyond to help me get the car when complications came up. Awesome people, awesome dealership.
Scott Gehman
Recently leased a 2020 Forester Sport from Bertera and have to say it was the best buying experience I have ever had thanks to our salesperson Cassidy Vaughn. Cassidy’s easy-going personality and his experience and knowledge of the Subaru product made it easy and fun buying our car. Have recommended Bertera and Cassidy to Family and Friends
Sue Govoni
Bought my WRX here 6 years ago and they have been providing outstanding service ever since. Would gladly refer anyone looking for a Subaru here!
Derek Chen
Amazing service, both sales and service department. Katelyn was amazing with my recent purchase. Smoothest purchase I have ever experienced.
Melinda Sperrazza Schoen
My Husband is being deployed and wanted a safe, reliable vehicle for me while he is away. We purchased the Subaru Outback Touring XT last week and were able to trade in both of our vehicles. The staff at Bertera Subaru of Hartford is amazing! As soon as we walked in with questions, they assisted and were very friendly. Also, because we traded in both vehicles my Husband still needed a car to get to his trainings and they were able to loan him a car until his deployment. We truly could not be more thankful for this fantastic team! Also, thank you to Vinny for helping make this transition smooth and calling to check-in on us. He is very knowledgeable of the Subaru vehicle's technology and safety.
Alexandra Sanseverino