I came to Bertera Subaru, in Hartford CT., after a disturbing experience with another Subaru deals, in Middlebury, CT. who has increased the price of an ordered new Outback, after an executed sales contract two months prior.

I explained the previous sales experience to Mr. Chris Piteo, sales manager, at Bertera Subaru. Mr. Piteo couldn’t have been more sincere with his dealings with us. In fact, he handled all our concerns smoothly with full explanations. He understood our disappointment with the previous dealer, and we ordered out third Subaru from him. The automobile was delivered one week later with the color/options we had requested. My wife and I couldn’t have been more pleased with the process at Bertera Subaru, both in ordering the automobile, their presenting of the automobile, at delivery and with the follow up after the sale. Subaru should be proud to have a dealer like Bertera representing your product, as they represent the automobile like very well. It was a pleasure dealing with them.

William J. Wallace – Harwinton CT

My husband and I recently purchased a 2020 Outback and found the technology to be frustrating as it is very complicated and not something one can master after one or two quick, too quick, reviews by the salesman. That being said, we had a problem after several months relating to the radio, took it to your dealership and were told they would replace a part even though they got the radio to work. I did not have them replace the part when they contacted me because everything seemed to be working. In March, the radio appeared to be malfunctioning again and I contacted the repair department saying I needed the new part to be installed. They said they would contact me when the part came in. On Friday, July 10th we were out shopping when suddenly nothing seemed to be working relating to the radio and the app screen. When we came home I called maintenance again looking for a fight. Tom Holigan answered the phone and he listened to my complaints and frustrations with such understanding that I could not stay angry. I made an appointment for 7 a.m. on Monday, met with Tom and repeated much of what I said to him on the phone. Tom's ability to make me feel "listened to" was heartwarming. It became apparent to'him and me that I needed a much better understanding of this car's technology in order to go forward. He said he would have someone give me a call so I could set up a time to meet. Two hours later Katelyn Grimshaw called and we met the following day.

Katelyn very patiently went through everything on the apps panel. She is an excellent listener and was able to explain things to me so that I understood them. In addition, she went through all of the components of each app (on/offs, etc.), reviewed them and changed some of them to meet our needs. Lastly, she gave me her telephone number so that I could contact her when, or if, I needed a review. Bertera Subaru is very fortunate to have two such competent employees, who can skillfully deal with frustrated angry customers and send them on their way feeling relaxed and satisfied. You should give them both a raise!

Mr. & Mrs. George O'Brien - Marlborough, CT

I want to let you know how helpful, friendly and honest Neomi was in our search for a new Subaru lmpreza. Within minutes of contacting her for a specific lease quote on the internet, she got back to me with very competitive numbers, as well as a very open analysis of the various lease factors that I had requested. We had several phone conversations and, although we ended up buying out our old WRX lease rather than getting a new car, I would clearly put Bertera at the top of my shopping list next time. Please let her know that her efforts are truly appreciated by your customers!

Dave Carlson - Farmington, CT

Hi Katelyn, wanted to thank you so much for helping me with my 2nd lease with you. I love the new Crosstrek and feel like I am in the safest car there is. Thanks for your special care, I really feel like you look out for me. I see you’re such a hardworking girl and admire that. Stay strong and we’ll see you next oil change.

Tracy O'Brien - Stafford Springs, CT

Neal! The world is a better place because you’re in it. We are humbled and grateful. You’re the best, Thanks!

Ewa & Chris Olczak